Zelo Delivery
Service and orders for restaurants in an assisted implementation phase. Initial integration with Cardápio Web, order checks and staff involvement for exceptions.
Read the full caseMXMO · strategy, design and engineering
WhatsApp customer service automation
MXMO develops solutions connecting WhatsApp customer service to business systems. Automation can present products, guide choices, organize orders and update customers, while staff remain involved when human attention is needed.
Tell us your challengeWhat problem does this solution help address?
Answering a message is only part of customer service. An order must reach the right system, staff need context and customers need to know what happens next. Connecting conversations and operations gives the workflow continuity.
What MXMO can build
- Mapping of questions, service rules and situations requiring a person.
- Catalog, menu, CRM or order integrations based on available APIs.
- Organization of conversation details for the next operational step.
- Status updates and staff handoff when needed.
What to assess before starting
A project must define how to check pricing and availability, which customer data is necessary and when human confirmation is required. The capabilities and costs of connected systems also matter. No single automation fits every operation.
Projects showing this in practice
CPF Azul
Contextual customer service connected to the sales cycle, with payment, digital signature and CRM in the workflow.
Read the full caseQuestions about this solution
Does MXMO automate WhatsApp service and orders?
Yes. MXMO builds WhatsApp service integrations with menus, orders, CRMs and business systems. Zelo Delivery is an example for restaurants, in an assisted implementation phase with Cardápio Web as its initial integration: it presents the menu, guides choices, organizes orders and keeps customers informed, bringing in staff when needed.
Explore Zelo DeliveryCan a solution connect to the systems a company already uses?
Yes, when existing systems offer compatible integration methods such as APIs or data exports. During discovery, MXMO reviews documentation, permissions, data quality and each tool’s limitations. This assessment establishes what can be connected and which dependencies belong in the scope.
See how we buildHow does technology project discovery work?
Discovery examines the challenge, current workflow, systems involved and expected outcome. MXMO identifies where technology can help and which information is missing before construction. The goal is to define priorities, success criteria and a scope that fits operations.
Explore the method