Zelo Delivery · AI customer service and sales · Restaurants and delivery
Your care. In every order.
Zelo Delivery by MXMO connects WhatsApp AI service, menus and orders. Assisted implementation with an initial Cardápio Web integration.
→Illustrative presentation · first assisted implementation phase.
Context
Zelo grew from MXMO’s work in a real delivery operation: AI customer service, an integrated menu, orders and staff handoff. That operational learning became the basis for a new restaurant offering.
During the rush, details matter. A no-onion request, an extra item and the delivery fee must move accurately from the conversation into the store’s system.
Decision
MXMO shaped Zelo Delivery as an AI WhatsApp service solution connected to menus and ordering systems. Its focus is checking before confirming.
The first stage is assisted implementation, initially integrated with Cardápio Web. Restaurant onboarding depends on compatibility and team availability; other systems require assessment.
Build
From the first hello to a checked order, with staff nearby.
- ·Service aligned with the restaurant’s tone and rules.
- ·Menu queries and validation of items, extras, pricing and delivery.
- ·Recording orders in the integrated system before confirmation.
- ·Initial integration with Cardápio Web.
- ·Staff handoff with context for exceptions and complaints; AI pauses during human service.
- ·Workflow discovery, rule configuration, checks and tests before launch.
- ·Assisted implementation, support and agreed adjustments with the restaurant.
Outcome
- →Experience from a real delivery operation becomes an offering with supported implementation.
- →Conversation, menu and order form one workflow, with human review when needed.
- →The new phase accepts restaurant applications for compatibility assessment. Interest does not automatically create a contract or guarantee a start date.
Why it matters
Zelo’s value lies in making conversations and operations speak the same language. Checking each detail helps preserve the care a restaurant promises its customers.
Questions that help you decide
How does Zelo fit your operation?
Direct answers to understand the options, criteria and next steps.
What is Zelo Delivery?
Zelo Delivery is an AI-powered WhatsApp customer service solution for delivery restaurants, created by MXMO. It connects conversations, menus and orders through assisted implementation and operational support.
Which ordering system does Zelo integrate with?
The initial integration is with Cardápio Web. Restaurants using other systems can share their context for a compatibility assessment. Other integrations are not guaranteed at this stage.
What happens when a customer needs a person?
The conversation is routed to staff with context. Complaints, exceptions and changes to orders already sent to the kitchen require human intervention. AI is paused while a person handles the conversation.
How much does Zelo Delivery cost?
Implementation and support pricing follows an assessment of the restaurant’s volume and integrations. The proposal separates the service from potential WhatsApp and external-system costs. Expressing interest does not automatically create a contract.
Can a restaurant start using Zelo immediately?
Zelo is accepting applications for the first assisted implementation phase. Entry depends on restaurant compatibility and the team’s schedule. An application records interest and does not guarantee a place or start date.
How does Zelo check prices and confirm orders?
The original operation uses catalog queries and validates items, extras, delivery fees and totals. Confirmation depends on recording the order in the ordering system. Situations that cannot be validated require human review. No automation is free of errors.